Complaint management software

NABD complaint management software is that you can tie complaint information to other modules. Within the module you are able to store customer information such as name, contact information, order number, & other internal contact of specified customer.

How complaint management system helps customers:-

·        Design complaint management system

·        Develop staff skills in complaint handling through training

·        Review standard document related to complaint management

·        Improve standard work flow

·        Design standard report

·        Provide expert dispute resolution on a case by case basis

·        Greater control over the outcome of adverse events

Complaint management software track complaint in terms of:-

      Complaint nature

      Complaint source

      Complaint type

      Complaint receiving time & date

      Complaint attending person 

      Complaint managementsoftware monitors developing trends through integrated tracking and reporting. Leading manufacturers are taking a global approach to their complaint handling process by implementing customer complaint software, a fully-web based system that ensures compliance, reduces product safety risk and streamlines the complaint handling process.