Complaint Management software

                                            

NABD complaint management software is an effective way for making customer relationships by with engaging with your customer and providing them timely response of their feedback. There are two important way of complaint management software is: customer complaint tracking software & Customer handling software.

Customer complaint software is used to log, response, investigate & analyze complaints with concept of maintaining and improving a quality service process. This should include both negative & positive feedback.  Its improve company’s quality performance by providing the ability to respond quickly to customer complaint.

With NABD complaint management software, companies can:

·        Quickly enter and prioritize complaints

·        Collaborate

·        Identifies opportunities

·        Manage every customer interaction effectively and professionally

·        Understand trend with real time report

·        Monitor the quality of service

·        Increase processing consistency while reducing errors

·        Flexible workflow

·        Manage the quality of work

·        Record complaints and hold all information and documentation

 NABD complaint management software gathers all customers complain into one common help desk system. Without having any problem of cluttered inbox filled with customer emails. Customer complaint comes through various channels: email, voice & live chat etc. NABD complaint management software can group all this complaint together into one system.