Complaint Management software

NABD complaintsmanagement software automates the complaint from event intake through investigating, recording, tracking and resolve the cause of customer complaints is tough part of any company or firm’s quality management process. The analytic and reporting capability of the complaintsmanagement software helps complaint management system, help complaint managers to identify trends and find recurring problem & solve this problem.

These software solutions are use to handle complaint through three main business protocols when implemented:

      Establishing and agreeing on the complaint

      Manage quality during the process

      Compensation

 The unique feature of complaint management software is, it is completely online & web based ensure the data from anywhere on real time basis.

Customer complaint comes through various channels like, voice telephony, website, email, direct reference etc.

Complaint management software track complaint in terms of:-

• Complaint nature
• Complaint source
• Complaint type
• Complaint receiving time & date
• Complaint attending person

NABD complaint management software ensures that it’s regularly monitors the complaint related activities through integrated tracking features in the software. With NABD complaint management you can centralize the complaint as recording process.