Complaint management software

NABD complaint management software is that you can tie complaint information to other modules. Within the module you are able to store customer information such as name, contact information, order number, & other internal contact of specified customer.

How complaint management system helps customers:-

·        Design complaint management system

·        Develop staff skills in complaint handling through training

·        Review standard document related to complaint management

·        Improve standard work flow

·        Design standard report

·        Provide expert dispute resolution on a case by case basis

·        Greater control over the outcome of adverse events

Complaint management software track complaint in terms of:-

      Complaint nature

      Complaint source

      Complaint type

      Complaint receiving time & date

      Complaint attending person 

      Complaint managementsoftware monitors developing trends through integrated tracking and reporting. Leading manufacturers are taking a global approach to their complaint handling process by implementing customer complaint software, a fully-web based system that ensures compliance, reduces product safety risk and streamlines the complaint handling process.  

Complaint Management software

NABD complaintsmanagement software automates the complaint from event intake through investigating, recording, tracking and resolve the cause of customer complaints is tough part of any company or firm’s quality management process. The analytic and reporting capability of the complaintsmanagement software helps complaint management system, help complaint managers to identify trends and find recurring problem & solve this problem.

These software solutions are use to handle complaint through three main business protocols when implemented:

      Establishing and agreeing on the complaint

      Manage quality during the process

      Compensation

 The unique feature of complaint management software is, it is completely online & web based ensure the data from anywhere on real time basis.

Customer complaint comes through various channels like, voice telephony, website, email, direct reference etc.

Complaint management software track complaint in terms of:-

• Complaint nature
• Complaint source
• Complaint type
• Complaint receiving time & date
• Complaint attending person

NABD complaint management software ensures that it’s regularly monitors the complaint related activities through integrated tracking features in the software. With NABD complaint management you can centralize the complaint as recording process.

Complaint Management software

                                            

NABD complaint management software is an effective way for making customer relationships by with engaging with your customer and providing them timely response of their feedback. There are two important way of complaint management software is: customer complaint tracking software & Customer handling software.

Customer complaint software is used to log, response, investigate & analyze complaints with concept of maintaining and improving a quality service process. This should include both negative & positive feedback.  Its improve company’s quality performance by providing the ability to respond quickly to customer complaint.

With NABD complaint management software, companies can:

·        Quickly enter and prioritize complaints

·        Collaborate

·        Identifies opportunities

·        Manage every customer interaction effectively and professionally

·        Understand trend with real time report

·        Monitor the quality of service

·        Increase processing consistency while reducing errors

·        Flexible workflow

·        Manage the quality of work

·        Record complaints and hold all information and documentation

 NABD complaint management software gathers all customers complain into one common help desk system. Without having any problem of cluttered inbox filled with customer emails. Customer complaint comes through various channels: email, voice & live chat etc. NABD complaint management software can group all this complaint together into one system.